Cancellation, Exchange & Refund Policy

• Before proof work begins, a full cancellation and refund is available after payment.
• Once proof work has started, a design fee has been incurred, so part of the amount may be deducted depending on progress.
• After proof approval (production confirmed), raw materials are committed and production is under way, so cancellation is restricted.

Because made-to-order products are produced individually to your order, withdrawal (return or refund for a simple change of mind) is restricted. Cancellation, exchange, and refund are not available in the following cases:

• Cancellation or return due to a simple change of mind.
• Requests to change design, text, or dimensions after proof approval.
• Defects caused by errors in files you provided (logos, images, text, and so on).
• Differences within the disclosed process tolerances and color variation (around ±10%).

A remake or refund is available where the fault clearly lies with the Company, such as:

• The product was made differently from the approved proof.
• There is a clear manufacturing defect.
• A product different from the ordered quantity, specification, or material was shipped.
• The product arrived damaged in transit (photo evidence of the unopened state may be required).

Please claim within 7 days of receiving the product, by email, stating the reason. Inspect on receipt; the Company may not be responsible for delayed reports. After reviewing your claim, we will advise on exchange, remake, or refund.

• Refunds are, in principle, made to your original payment method; timing depends on the method and settlement cycle.
• Card payments are refunded by reversing the card approval, which may take about 3–7 business days depending on the card issuer.
• For bank transfer or simple payment, refunds are processed within about 3 business days after we confirm the refund account.
• Where a return is accepted for a reason not attributable to the Company, round-trip shipping costs may be deducted from the refund.

Careless use, washing, or storage and normal wear are not eligible for after-sales service or refund. Matters not specified here follow the Terms of Service, applicable law, and consumer dispute resolution standards.