Terms of Service

These Terms govern the rights, obligations, and responsibilities between the Company and users of the Site (members and non-members, the “Customer”), and the conditions and procedures for using the service.

• Member: a person who registers on the Site to use the service on an ongoing basis.
• Non-member: a person who uses the service without registering.
• Made-to-order product: a product manufactured to the Customer’s request (design, text, dimensions, options, and so on).
• Proof: the final digital or printed artwork provided for the Customer to review before production.

These Terms are posted on the Site. The Company may amend them within the limits of applicable law, and amended Terms take effect when posted. Material changes are announced at least 7 days in advance (30 days for significant changes).

Matters not specified in these Terms follow applicable law and the Company’s individual policies, including the Privacy Policy and the Cancellation, Exchange & Refund Policy.

• Registration is available only to those aged 14 or older.
• Members must keep their account credentials (including passwords) secure and may not transfer or lend them to third parties.
• Members must update their information without delay; the Company is not responsible for disadvantages caused by out-of-date information.

The Company makes every effort to provide accurate descriptions, images, specifications, pricing, and stock information, but typographical or system errors may occur. Product images may differ from the actual item in color and texture depending on your monitor and on photography or editing, and stated prices may change without prior notice.

An order is an offer by the Customer, and a contract is formed when the Company confirms payment and accepts the order. The Company may refuse or cancel an order in cases of insufficient stock, inability to produce, pricing or information errors, or unlawful or fraudulent orders, in which case payment is refunded.

You may use the payment methods shown on the Site, such as card, bank transfer, and simple payment. Where an electronic payment method is used, the terms and law of that provider apply.

Made-to-order products go into production after the proof is confirmed. Once the Customer approves the proof, the Customer is responsible for the result produced according to it. Up to two rounds of revisions are included; additional rounds may incur extra charges.

The basis for all order and confirmation matters is the final email sent by the Company. Anything communicated by phone, verbally, or by messenger that is not reflected in the final email is not part of the production specification. If anything is missing from or different from what was agreed, the Customer must notify the Company before final approval; if production proceeds without such notice, the Customer is responsible for the result produced according to the final email.

Given the nature of printing, finishing, and sewing, differences within the stated tolerance are not treated as defects. Color may vary by roughly ±10%, and variation may occur between reorders depending on the raw-material lot.

Made-to-order products are shipped worldwide by international courier after proof approval and payment. Production typically takes 2–3 weeks after artwork approval; transit time and cost depend on destination and weight and are confirmed with your quote. Import duties and taxes are assessed by your local customs and are not included.

Withdrawal of an order is restricted for made-to-order products. Where the fault clearly lies with the Company, a remake or refund is available. Simple change of mind, changes after proof approval, and errors in customer-supplied files are not eligible. See the Cancellation & Refund Policy for details.

Please inspect on receipt; the Company is not responsible for delayed reports. Careless use, washing, or storage and normal wear are not covered by after-sales service.

Rights in the Site and its content belong to the Company or its licensors; unauthorized reproduction, distribution, or creation of derivative works is prohibited.

The Customer is responsible for ensuring that any artwork, logos, text, or other materials they provide do not infringe the intellectual property or other rights of third parties, and warrants that they hold the necessary rights to use them.

The Company may use finished work (designs, completed images, and production examples) as portfolio, case-study, and promotional material. If you prefer your order to be excluded, let us know and we will exclude it.

Providing unlawful information, infringing the rights of others, causing server faults, and abnormal access are prohibited.

The Company may change or suspend part or all of the service where operationally or technically necessary.

The handling of personal data is governed by the Privacy Policy.

Disputes are handled in accordance with applicable law and consumer dispute resolution standards, with the Seoul Central District Court, Republic of Korea, as the court of jurisdiction.

Absent intent or gross negligence, the Company is not liable for special or indirect damages.

Where an individual notice conflicts with these Terms, the individual notice prevails.